Frequently Asked Questions
When do I have to place my order?
Orders need to be placed every Friday by 8 pm for pick up on Monday and Wednesday of the following week. If you go to our Order Online page on Friday night and notice that the count down clock has multiple days left, then the deadline has passed for that week. Afraid you’re going to forget? Sign up for our mailing list. We’ll send you reminder emails each week, as well as updated menus, to keep you in the loop. We also offer subscriptions for chronic forgeters, hopeless procrastinators, and anyone who wants an assured abundance of fresh meals without the hassle of placing an order every week.
When can I get my food once I place my order?
When placing your order, you can choose Monday, Wednesday or both days to receive meals. Food is delivered in the morning and remains at your chosen location until you pick it up. We refrigerate your meals at each pick up spot, so you don’t have to worry about them staying cold.
Where do I get this delicious food?
We have several locations throughout the Capital Region. Check out our pick up locations page to see which spot is most convenient for you. If you find that there is no location nearby, we also take orders for pick up at our shop in Watervliet or you can choose home delivery. There is a small $12 charge for home delivery. Meals are dropped off early in the morning so you can grab them just as you wake up.
Please feel free to contact us if you have any suggestions for a new pick up location.
Do I have to order a minimum number of meals?
No, there is no minimum amount required. You can get one meal or thirty, it’s all up to you!
How long can I keep the food in my refrigerator?
Our food has a shelf life of approximately five days. We recommend splitting your order between our two pick up days, Monday and Wednesday, to guarantee the freshest possible meals. Some meals are also freezer-friendly, but this is up to your discretion.
Are the containers microwaveable and reusable?
All of our containers are microwave safe, dishwasher safe, and reusable. In solidarity with the environment, we strive to use the fewest number of containers when packaging your order. For instance, if you place an order for multiple portions of a Meal Basics option, we will use one big container as opposed to several smaller ones for each portion.
How do I pay for these awesome meals?
We process all payments through PayPal. If you don’t have a PayPal account (or don’t want one) you can still pay with a credit or debit card. You will have to re-enter your information for each new order. At some locations we do offer cash on delivery, specifically our location in Watervliet. We recommend paying online before picking up your order.
Do you list the ingredients to your meals? What if I have a specific food allergy?
While we do not currently list ingredients for our meals, stay tuned, because it’s a work in progress. Please contact us regarding any questions on specific food allergies. We are more than happy to work with you on making our food safe for you to eat. Making adjustments for your health is hardly a burden – we want our meals to be more than just a means to fit your macros, or a quick fix prevent you from keeling over. We aim for an enjoyable, palate-fulfilling experience that you look forward to on a physical and emotional level. If you can’t eat safely and happily, then we are not doing our job.